.chat-frame .app-top{padding:12px 18px}.chat-frame .app-role{line-height:1.35}.case-chat-heading{display:flex;justify-content:space-between;gap:18px;padding:16px 20px;border-bottom:1px solid var(--line)}.case-chat-heading h2{font-size:20px;max-width:65ch;margin:0}.case-chat-heading .case-ref{margin-bottom:5px}.chat-layout{display:grid;grid-template-columns:220px minmax(0,1fr);min-height:580px}.chat-sidebar{background:#f7f9fc;border-right:1px solid var(--line);padding:18px 13px;font-size:13px}.chat-sidebar h4{margin:0 8px 10px}.thread-tree{display:grid;gap:5px}.thread-entry{display:block;text-align:left;padding:9px 10px;background:transparent;border-color:transparent;font-size:13px}.thread-entry strong,.thread-entry span{display:block}.thread-entry span{font-size:11px;color:var(--muted);margin-top:3px}.thread-entry[aria-current=true]{background:var(--soft);border-color:#a7bdd9}.child-thread{margin-left:15px;border-left:2px solid #a7bdd9;border-radius:0 5px 5px 0}.task-outline{border-top:1px solid var(--line);padding:14px 8px 0}.task-outline p,.task-outline li{font-size:12px;line-height:1.5}.task-outline ol{padding-left:18px}.task-outline li{margin-bottom:7px}.people-list{padding:12px 8px;border-top:1px solid var(--line);margin-top:18px}.people-list h4{margin-left:0}.people-list p{font-size:12px;margin:10px 0}.conversation{min-width:0;display:flex;flex-direction:column}.conversation-title{display:flex;justify-content:space-between;gap:14px;padding:12px 20px;border-bottom:1px solid var(--line);font-size:13px}.conversation-title span{font-size:12px;color:var(--muted)}.chat-log{padding:18px 20px;display:grid;gap:17px}.chat-message{display:flex;gap:10px;align-items:flex-start}.chat-avatar{width:29px;height:29px;border-radius:7px;display:grid;place-items:center;background:#eaf0f9;color:#245080;font-size:10px;font-weight:700;flex-shrink:0}.chat-message.human .chat-avatar{background:#ede9f7;color:#665081}.chat-message.customer .chat-avatar{background:#e9f2eb;color:#315b3e}.chat-message-body{min-width:0}.message-meta{display:flex;gap:9px;align-items:baseline;flex-wrap:wrap;font-size:13px;margin-bottom:5px}.message-meta span,.message-meta time{font-size:11px;color:var(--muted)}.message-meta time{margin-left:auto}.chat-message p{font-size:14px;line-height:1.55;margin:0;max-width:82ch}.chat-operation{margin-left:39px;min-width:0}.chat-operation .focus-panel{padding:16px}.chat-operation h3{font-size:17px}.chat-operation .workspace-grid{display:block}.chat-operation .side-info{display:none}.chat-operation .rows{font-size:13px}.chat-operation .rows th,.chat-operation .rows td{padding:8px 7px}.where-chip{display:inline-block;font-size:11px;color:#506881;background:#f0f4f9;border:1px solid #d8e1ed;border-radius:4px;padding:4px 7px;margin:0 0 9px}.subplan-card{margin:0 0 0 39px;border:1px solid #b6c9e0;border-left:3px solid #6889ba;border-radius:5px;padding:14px 16px;background:#f7faff;font-size:13px}.subplan-heading{display:flex;justify-content:space-between;gap:10px;align-items:start;margin-bottom:10px}.subplan-card ol{padding-left:18px}.subplan-card li{margin:5px 0}.chat-composer{padding:15px 20px;border-top:1px solid var(--line);background:#fbfcfe;margin-top:auto}.chat-composer label{font-size:12px;margin-bottom:7px}.chat-composer textarea{width:100%;min-height:78px;padding:10px 12px;border:1px solid #b7c7da;border-radius:6px;resize:vertical;font:14px/1.5 'Segoe UI',Arial,sans-serif}.composer-actions{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:8px}.composer-actions span,.composer-note{font-size:12px;color:var(--muted)}.chat-composer .note{margin:9px 0 0;font-size:11px}.composer-note{padding:16px 20px;border-top:1px solid var(--line);margin-top:auto}.customer-chat{grid-template-columns:1fr}.customer-chat .chat-log{max-width:920px;width:100%;margin:auto}.route-exception{margin:12px 0;padding:12px 15px;background:#fff5df;border-left:4px solid #b98b2a;font-size:14px}.route-exception p{margin:4px 0 0}.route-exception a{font-weight:600}@media(max-width:800px){.chat-layout{grid-template-columns:180px minmax(0,1fr)}.chat-log{padding:15px 13px}.conversation-title{padding:12px 13px}.chat-operation,.subplan-card{margin-left:0}.task-outline{display:none}}@media(max-width:600px){.chat-layout{grid-template-columns:1fr}.chat-sidebar{border-right:0;border-bottom:1px solid var(--line);padding:12px}.thread-tree{display:flex;flex-wrap:wrap}.thread-entry{flex:1 1 135px}.child-thread{margin-left:0}.people-list{display:none}.case-chat-heading{padding:14px;display:block}.case-chat-heading .badge{margin-top:10px}.case-chat-heading h2{font-size:18px}.subplan-heading{display:block}.subplan-heading .badge{margin-top:8px}.chat-composer{padding:13px}.customer-chat .chat-log{padding:14px}.conversation-title{flex-wrap:wrap}}

.chat-log{max-height:580px;overflow-y:auto;scrollbar-gutter:stable}